Data Protection and Privacy

Privacy Policy

Introduction

This privacy policy sets out how Orchard Classic Car Hire Limited uses and protects any information that you give us when you use this website. We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Orchard Classic Car Hire Limited may change this policy at any time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

This policy is effective from 25th May 2018.

What we collect

We may collect the following information through our contact form, emails, letters or phone calls:

  • your name
  • your contact information including email address
  • demographic information such as postcode, preferences and interests
  • other information relevant to enquiries, and in particular to enable us to verify your driving licence details.

We will not sell, distribute or lease your personal information to third parties unless you request it, or we are required by law to do so.

You are legally entitled to request details of the personal information we hold about you, under General Data Protection Regulation 2018 (GDPR).

Under GDPR we process your data lawfully as part of your contract with us, including pre-contract conditions such as giving a quotation.  Data will be held for as long as is deemed necessary by other authorities such as HMRC.

If you believe that any information we are holding on you is incorrect or incomplete, please contact us as soon as possible and we will promptly correct any information found to be incorrect. We will also remove your name and address from our mailing lists if you request this.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. This information is not passed on to other parties unless you specifically instruct us to do this.

Data is held in The United Kingdom at our operational offices in Herefordshire and also on our webserver located in Worcestershire.

How we use cookies

A cookie is a small file which is placed on your computer’s hard drive. We use Google Analytics to monitor use of this website which will place cookies cookies folder of your computer, unless you disable all cookies. These cookies are used to monitor pages visited and for how long and do not pass any personal information to us. This data tells us which pages are popular, how users find these pages, and how long they stay on the site. This information is essential to us for determining how and where to improve the site and make it easier for users to find information. If you do not want this data to be collected, you can visit http://tools.google.com/dlpage/gaoptout to stop Google collecting data about your visit to this or any other website.

We do not use any third-party cookies to provide in-page advertising or to track your visits across different websites.

A useful website about cookies and the law: http://www.allaboutcookies.org/

A page explaining how to disable cookies in different browsers is at http://www.allaboutcookies.org/manage-cookies/

Disabling cookies will not affect your general browsing of our website but will make it harder for us to judge the efficacy of the site and may it more frustrating to enter form data.

Server Logs

Our web server automatically logs all visits to our website. This information is only used for statistical purposes. This server is owned and maintained by names.co.uk, part of The Dada Group,  and it is not within Orchard Classic Car Hire Limited’s power to remove or alter this information.

Links to other websites

Our website contains links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Financial Data

It is possible to purchase Gift Vouchers on this site and payment is taken using a credit or debit card.  All online financial transactions are handled by Stripe, a leading card transaction processing service.  While we will have records of payments and card numbers, all security information relating to a card is held and managed by Stripe on our behalf.  We do not have access to this security information and it is not stored anywhere on our own website.  Visit Stripe for full details of their privacy procedures.